Terms & Conditions

Last Updated: July 2026

These Terms & Conditions govern the use of the Oakplain Creative website, services, facilities, accommodation offerings, event spaces, dining venues, wellness facilities, and entertainment amenities. By accessing this website or using any of our services, you agree to comply with these Terms & Conditions.

1. Acceptance of Terms

By accessing or using this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, and our Cookie Policy.

2. Eligibility

Guests must be at least 18 years of age to access casino-related areas, participate in gaming activities, or engage with any restricted entertainment services. Identification may be required to verify age and eligibility.

3. Accommodation Reservations

Accommodation reservations are subject to availability and confirmation by Oakplain Creative. Reservation details must be accurate and complete at the time of booking.

4. Check-In and Check-Out

Standard check-in and check-out times are specified during the reservation process. Early check-in and late check-out requests are subject to availability and may incur additional charges.

5. Payment Policy

Payment may be required in full or in part before arrival, depending on the selected reservation type. Accepted payment methods are displayed during the booking process.

Oakplain Creative reserves the right to pre-authorize payment cards prior to arrival where permitted by law.

6. Cancellation Policy

Cancellation policies vary according to room category, package type, and promotional conditions. Guests should review the cancellation terms provided at the time of reservation.

Failure to arrive without prior cancellation may result in applicable charges.

7. Guest Conduct

Guests are expected to behave respectfully toward staff, visitors, and other guests. Oakplain Creative reserves the right to refuse service or terminate access to facilities where conduct is inappropriate, unlawful, disruptive, abusive, or poses a safety risk.

8. Wellness and Resort Facilities

Spa, wellness, fitness, and recreational facilities are provided for guest enjoyment. Guests use such facilities at their own risk and should follow all posted instructions and safety guidelines.

9. Meetings, Events and Conferences

Event bookings are subject to separate agreements, venue availability, and event-specific requirements. Additional terms may apply to conferences, weddings, private functions, and corporate events.

10. Responsible Gambling

Oakplain Creative supports responsible gambling practices and promotes safe entertainment environments.

11. Intellectual Property

All website content, including text, graphics, branding, logos, photographs, layouts, and design elements, remains the property of Oakplain Creative or its licensors and is protected under applicable intellectual property laws.

12. Website Usage

Users agree not to:

13. Limitation of Liability

To the maximum extent permitted by Australian law, Oakplain Creative shall not be liable for indirect, incidental, consequential, or special damages arising from website use, accommodation services, entertainment activities, or third-party services.

14. Third-Party Services

Certain services may be provided by third-party operators. Oakplain Creative is not responsible for the content, policies, or practices of external service providers.

15. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

16. Amendments

Oakplain Creative reserves the right to update or modify these Terms & Conditions at any time. Changes become effective upon publication on this website.

17. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes arising from the use of this website or related services shall be subject to the jurisdiction of the courts of Queensland.

18. Contact Information

Oakplain Creative Pty Ltd

Company Number: 674 123 892
ABN: 74 674 123 892

Registered Address:
Level 2, 45 Orchid Avenue
Surfers Paradise, QLD 4217
Australia


Email: info@oakplaincreative.com
Phone: +61 7 5647 8901