Last Updated: July 2026
Oakplain Creative Pty Ltd ("Oakplain Creative", "we", "our", or "us") is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information obtained through our website, resort services, accommodation bookings, dining experiences, wellness facilities, event services, and guest communications.
This Privacy Policy has been prepared in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
We may collect personal information that is reasonably necessary for the operation of our hospitality, accommodation, and guest services.
Information collected may include:
Personal information may be collected when you:
We collect personal information for legitimate business purposes, including:
With your consent, we may send newsletters, hospitality updates, special resort information, and service announcements.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in communications or by contacting us directly.
Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyze website performance.
Cookies may collect:
You can modify browser settings to manage or disable cookies; however, some website features may be affected.
We may disclose personal information where necessary to:
We take reasonable steps to ensure third-party providers handle personal information securely and lawfully.
Oakplain Creative implements reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.
While we take appropriate precautions, no online transmission or storage method can be guaranteed as completely secure.
Personal information is retained only for as long as necessary to fulfill operational, contractual, legal, regulatory, and business requirements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Some service providers may operate outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure appropriate privacy protections are maintained.
Subject to applicable laws, you may have rights to:
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or security of those external websites.
Our website and services are intended for adults and general hospitality audiences. We do not knowingly collect personal information from children in violation of applicable laws.
Any casino-related services available within the resort environment are intended only for individuals aged 18 years or older. Responsible gambling information and support resources may be provided where applicable.
We may update this Privacy Policy from time to time to reflect legal, operational, or business developments. Updated versions will be published on this website with a revised effective date.
If you have questions regarding this Privacy Policy, wish to access or correct your personal information, or would like to submit a privacy inquiry, please contact us.